Hearts & Dollars
Where strategy meets the everyday frontline experience
Weekly conversations unpacking what it really takes to lead, retain, and empower the 80 % of the global workforce that doesn't sit behind a desk.
Will Eadie
Will Eadie
Chief Strategy Officer & Host
Will Eadie has spent over two decades at the intersection of frontline operations and workforce technology. As a recognized voice in the deskless-worker space, he brings firsthand insight into the systemic challenges — from high turnover and inconsistent scheduling to disengaged teams — that keep frontline organizations from reaching their potential.
On Hearts & Dollars, Will sits down with the people who are actually solving these problems: operators running 500-store networks, safety directors in heavy industry, HR leaders piloting new retention playbooks, and the technologists building the tools that tie it all together. The result is a show that's equal parts tactical and human — grounded in the belief that when you invest in your frontline, the numbers follow.
Why Listen?
Expert Insights
Hear from frontline leaders, HR innovators, and industry analysts who are reshaping how organizations support deskless workers.
Engaging Discussions
Candid conversations that go beyond buzzwords, exploring the real challenges and breakthroughs in frontline operations.
Actionable Perspectives
Walk away with practical frameworks you can apply to scheduling, retention, safety, and culture from the very next shift.
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