Hearts & Dollars
Where strategy meets the everyday frontline experience
Weekly conversations unpacking what it really takes to lead, retain, and empower the 80 % of the global workforce that doesn't sit behind a desk.
E15: Deborah Shelton | TravelCenters of America
TravelCenters of America operates in a uniquely complex frontline environment. In a single location, team members may be supporting fuel, re
Will Eadie
When you invest in your frontline, the numbers follow.
Will Eadie has spent over two decades at the intersection of frontline operations and workforce technology. As a recognized voice in the deskless-worker space, he brings firsthand insight into the systemic challenges, from high turnover and inconsistent scheduling to disengaged teams, that keep frontline organizations from reaching their potential.
On Hearts & Dollars, Will sits down with the people who are actually solving these problems: operators running 500-store networks, safety directors in heavy industry, HR leaders piloting new retention playbooks, and the technologists building the tools that tie it all together. The result is a show that's equal parts tactical and human, grounded in the belief that when you invest in your frontline, the numbers follow.
- 20+
- Years on the floor
- 100+
- Operators interviewed
- 4
- Industries covered
Why listen?
Expert insights
Frontline leaders, HR innovators and industry analysts
Hear from the people reshaping how organizations support deskless workers, from boardroom strategy to back-of-house reality.
Engaging discussions
Candid, jargon-free conversations
We go beyond the buzzwords to explore the real challenges, missteps, and breakthroughs in frontline operations.
Actionable perspectives
Frameworks you can apply this week
Walk away with practical playbooks for scheduling, retention, safety and culture that work from the very next shift.
A snapshot of who's joined the show.
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Operators
500+ store networks
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Safety leads
Heavy industry
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HR directors
Healthcare systems
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VPs of Ops
National logistics
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CHROs
Manufacturing
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Founders
Frontline tech
Listen now
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