Retail Industry

Making it to the Playoffs: Seasonal Retail Tryouts Begin.

Retailers are expected to add about 450,000 seasonal workers this quarter, and most big names aren't announcing targets. A smaller, more surgical intake changes what each holiday hire is for, and who should be watching.

Robotics ROI: the Human Metrics Your CFO Isn't Tracking

The Cost of Inconsistency: How Poor Scheduling Drives Up Retail Turnover

Store workers at Walmart have a new responsibility: correcting AI errors.

Steaks are High on the Frontline: Customers can't afford groceries

Returns, Refunds, and Retail Rage. Hold the Frontline.

Your turnover is down. Don't celebrate yet.

Robotics ROI: the Human Metrics Your CFO Isn't Tracking

A recent study by Deloitte found that over 60% of manufacturing executives believe that automation and robotics will significantly impact their workforce within the next five years, yet only 42% feel adequately prepared to manage these changes.

The Cost of Inconsistency: How Poor Scheduling Drives Up Retail Turnover

Chicago's revised Fair Workweek rules took effect June 1, 2026, and most retailers are reading the news as a compliance map. The costlier question is where schedule instability actually comes from, and how it affects retail turnover.

Store workers at Walmart have a new responsibility: correcting AI errors.

Walmart store workers are now correcting the AI agents that assign their tasks and set timings they can't hit. Managers say they are not enforcing those numbers. That restraint is the only safeguard in the system, and it is not written down anywhere.

Steaks are High on the Frontline: Customers can't afford groceries

This summer, meat eaters are feeling the pinch as the cost of goods and services continue to command a premium of their pockets. As a result, many are skipping out on their favorite lamb shank, or steak. The question is: how does this affect the way operators price, organize and promote meat items?

Returns, Refunds, and Retail Rage. Hold the Frontline.

Returns, refunds, and rage. From January 2027, large New York retailers must install silent response buttons. The law handles the incident. It does nothing about the slow version, the ordinary Tuesday that quietly returns a different person to their family.

Your turnover is down. Don't celebrate yet.

Employee turnover fell to roughly 50% in 2025 and the dashboards look healthy. A national study says the metrics are too optimistic. In the era of the Great Stay, the real risk on the retail floor is not people leaving. It is people staying while they quietly give up.

Here Comes the Smoke: How Wildfires Affect the Frontline.

A rail crew in northern Ontario filmed flames closing in around their halted train this week. Days later, smoke covered workers from Minnesota to New York. Most frontline employers have a plan for a blizzard. Almost none have a plan for the air itself.

Workforce Management Has a Definition Problem. What Is It?

Every glossary agrees on what workforce management means. Then a popular retail franchisee ran the textbook version and paid more than $1.8m. The standard definition optimizes the employer's ledger and ignores the half workers experience. This is the definition that predicts whether WFM works.