---
title: "The Frontline Factor Podcast | Hearts & Dollars | The Frontline Factor"
url: https://thefrontlinefactor.com/podcast
description: "Listen to The Frontline Factor: Hearts & Dollars. Candid conversations with frontline leaders on scheduling, retention, safety, and culture. New episodes weekly."
lang: en
---

Skip to main content

Live news headlines:

- For Gen Z workers wary of college debt, Walmart offers a road to six figures without a degree — Fortune
- Making it to the Playoffs: Seasonal Retail Tryouts Begin. — The Frontline Factor
- Robotics ROI: the Human Metrics Your CFO Isn't Tracking — The Frontline Factor
- Do it Yourself, Frontline: Why AI Self-service is the Future of HR Support — Trending
- Ok, Computer: Reducing the risk of a cybersecurity attack on the manufacturing floor. — The Frontline Factor
- From Automation to AI Augmentation: Why FedEx’s AI Training Bet Signals a Frontline Reset — Trending
- The Cost of Inconsistency: How Poor Scheduling Drives Up Retail Turnover — The Frontline Factor
- BOGO AI: When AI Promises the Deal, Can Retail Leaders Deliver? — Trending
- Store workers at Walmart have a new responsibility: correcting AI errors. — The Frontline Factor
- Steaks are High on the Frontline: Customers can't afford groceries — The Frontline Factor
- Returns, Refunds, and Retail Rage. Hold the Frontline. — The Frontline Factor
- Ready or Not, Here AI Come (to the Manufacturing Frontline) — The Frontline Factor
- Warehouse AI Hits $127 Billion by 2035 with Amazon leading the way: What that means for Logistics operators. — The Frontline Factor
- Your turnover is down. Don't celebrate yet. — The Frontline Factor
- Here Comes the Smoke: How Wildfires Affect the Frontline. — The Frontline Factor

Live

For Gen Z workers wary of college debt, Walmart offers a road to six figures without a degree Breaking: https://fortune.com/2026/09/26/walmart-job-training-truck-driver-technician-optician-gen-z/
Making it to the Playoffs: Seasonal Retail Tryouts Begin. The Frontline Factor: https://thefrontlinefactor.com/article/making-it-to-the-playoffs-seasonal-retail-tryouts-begin
Robotics ROI: the Human Metrics Your CFO Isn't Tracking The Frontline Factor: https://thefrontlinefactor.com/article/robotics-roi-the-human-metrics-your-cfo-isn-t-tracking
Do it Yourself, Frontline: Why AI Self-service is the Future of HR Support Trending: https://thefrontlinefactor.com/article/diy-frontline-why-ai-self-service-is-the-future-of-hr-support
Ok, Computer: Reducing the risk of a cybersecurity attack on the manufacturing floor. The Frontline Factor: https://thefrontlinefactor.com/article/ok-computer-reducing-the-risk-of-a-cybersecurity-attack-on-the-manufacturing-floor
From Automation to AI Augmentation: Why FedEx’s AI Training Bet Signals a Frontline Reset Trending: https://thefrontlinefactor.com/article/from-automation-to-augmentation-why-fedexs-ai-training-bet-signals-a-frontline-reset
The Cost of Inconsistency: How Poor Scheduling Drives Up Retail Turnover The Frontline Factor: https://thefrontlinefactor.com/article/the-cost-of-inconsistency-how-poor-scheduling-drives-retail-turnover
BOGO AI: When AI Promises the Deal, Can Retail Leaders Deliver? Trending: https://thefrontlinefactor.com/article/when-ai-promises-the-deal-can-retail-leaders-deliver
Store workers at Walmart have a new responsibility: correcting AI errors. The Frontline Factor: https://thefrontlinefactor.com/article/store-workers-at-walmart-have-a-new-responsibility-correcting-ai-errors
Steaks are High on the Frontline: Customers can't afford groceries The Frontline Factor: https://thefrontlinefactor.com/article/steaks-are-high-on-the-frontline-customers-cant-afford-groceries
Returns, Refunds, and Retail Rage. Hold the Frontline. The Frontline Factor: https://thefrontlinefactor.com/article/returns-refunds-and-retail-rage-hold-the-frontline
Ready or Not, Here AI Come (to the Manufacturing Frontline) The Frontline Factor: https://thefrontlinefactor.com/article/ready-or-not-here-ai-come-to-the-frontline
Warehouse AI Hits $127 Billion by 2035 with Amazon leading the way: What that means for Logistics operators. The Frontline Factor: https://thefrontlinefactor.com/article/warehouse-ai-hits-127-billion-by-2035-what-amazons-automation-signals-for-logistics-operators
Your turnover is down. Don't celebrate yet. The Frontline Factor: https://thefrontlinefactor.com/article/retail-retention-is-not-the-same-as-employee-engagement
Here Comes the Smoke: How Wildfires Affect the Frontline. The Frontline Factor: https://thefrontlinefactor.com/article/wildfire-smoke-is-an-operating-condition-not-a-weather-event

The Frontline Factor Podcast

# Hearts & Dollars

Where strategy meets the everyday frontline experience

Weekly conversations unpacking what it really takes to lead, retain, and empower the 80 % of the global workforce that doesn't sit behind a desk.

Spotify: https://open.spotify.com/show/5vMBKBMGOnKfsa1gfMYO5B
Apple Podcasts: https://podcasts.apple.com/ca/podcast/the-frontline-factor-hearts-dollars/id1809207846
Amazon Music: https://music.amazon.ca/podcasts/37f04229-9609-4cc3-a27d-8eb7a3a43b2a/the-frontline-factor-hearts-dollars
Deezer: https://www.deezer.com/en/show/1002354261

New episodes every Thursday

Image: Hearts & Dollars podcast artwork (https://ltxhatjzliqihghpxxhe.supabase.co/storage/v1/object/public/assets/editorial-team/1771537067428-n3tvgnq859.jpg)

Latest Episode

## E15: Deborah Shelton | TravelCenters of America

TravelCenters of America operates in a uniquely complex frontline environment. In a single location, team members may be supporting fuel, re

Jun 1, 2026 16 min

Your host

## Will Eadie

Image: Will Eadie, host of The Frontline Factor podcast (https://ltxhatjzliqihghpxxhe.supabase.co/storage/v1/object/public/assets/editorial-team/1771537067428-n3tvgnq859.jpg)

Will Eadie

Chief Strategy Officer & Host

Connect: https://www.linkedin.com/in/willeadie/
Suggest a guest: hello@thefrontlinefactor.com

> When you invest in your frontline, the numbers follow.

Will Eadie has spent over two decades at the intersection of frontline operations and workforce technology. As a recognized voice in the deskless-worker space, he brings firsthand insight into the systemic challenges, from high turnover and inconsistent scheduling to disengaged teams, that keep frontline organizations from reaching their potential.

On _Hearts & Dollars_, Will sits down with the people who are actually solving these problems: operators running 500-store networks, safety directors in heavy industry, HR leaders piloting new retention playbooks, and the technologists building the tools that tie it all together. The result is a show that's equal parts tactical and human, grounded in the belief that when you invest in your frontline, the numbers follow.

20+

Years on the floor

100+

Operators interviewed

4

Industries covered

What you'll get

## Why listen?

### Expert insights

Frontline leaders, HR innovators and industry analysts

Hear from the people reshaping how organizations support deskless workers, from boardroom strategy to back-of-house reality.

### Engaging discussions

Candid, jargon-free conversations

We go beyond the buzzwords to explore the real challenges, missteps, and breakthroughs in frontline operations.

### Actionable perspectives

Frameworks you can apply this week

Walk away with practical playbooks for scheduling, retention, safety and culture that work from the very next shift.

Voices from the floor

A snapshot of who's joined the show.

- Operators
  500+ store networks
- Safety leads
  Heavy industry
- HR directors
  Healthcare systems
- VPs of Ops
  National logistics
- CHROs
  Manufacturing
- Founders
  Frontline tech

Latest episodes

## Listen now

Stream every episode below or on your platform of choice.

Stay current

## Never miss an episode

Subscribe on your favorite platform and get new episodes delivered every Thursday, straight from the floor.

New episode every Thursday

Executive Briefing

## Stay Ahead of Frontline Transformation

Monthly insights for retail and manufacturing leaders — research-backed strategies delivered to your inbox.

No spam. Unsubscribe anytime.

## Structured data

```json
[
  {
    "@context": "https://schema.org",
    "@type": "Organization",
    "@id": "https://thefrontlinefactor.com/#organization",
    "name": "The Frontline Factor",
    "alternateName": [
      "Frontline Factor",
      "TFF"
    ],
    "url": "https://thefrontlinefactor.com",
    "logo": {
      "@type": "ImageObject",
      "url": "https://thefrontlinefactor.com/og-image.jpg"
    },
    "description": "The Frontline Factor is a digital publication delivering actionable frameworks, industry intelligence, and leadership insights for frontline leaders in retail, manufacturing, healthcare, and logistics.",
    "knowsAbout": [
      "Frontline workforce leadership",
      "Retail operations",
      "Manufacturing operations",
      "Healthcare workforce",
      "Logistics operations",
      "HR leadership",
      "HR technology",
      "Employee engagement",
      "Workforce retention",
      "Frontline productivity"
    ],
    "publishingPrinciples": "https://thefrontlinefactor.com/mission",
    "ethicsPolicy": "https://thefrontlinefactor.com/mission",
    "sameAs": [
      "https://www.linkedin.com/company/thefrontlinefactor"
    ],
    "contactPoint": {
      "@type": "ContactPoint",
      "email": "hello@thefrontlinefactor.com",
      "contactType": "customer service"
    }
  },
  {
    "@context": "https://schema.org",
    "@type": "WebSite",
    "@id": "https://thefrontlinefactor.com/#website",
    "name": "The Frontline Factor",
    "alternateName": "Frontline Factor",
    "url": "https://thefrontlinefactor.com",
    "description": "The Frontline Factor — actionable frameworks and leadership insights for frontline leaders in retail, manufacturing, healthcare, and logistics.",
    "publisher": {
      "@id": "https://thefrontlinefactor.com/#organization"
    },
    "inLanguage": "en-US",
    "potentialAction": {
      "@type": "SearchAction",
      "target": {
        "@type": "EntryPoint",
        "urlTemplate": "https://thefrontlinefactor.com/insights?q={search_term_string}"
      },
      "query-input": "required name=search_term_string"
    }
  },
  {
    "@context": "https://schema.org",
    "@type": "PodcastSeries",
    "name": "The Frontline Factor: Hearts & Dollars",
    "description": "A podcast exploring the intersection of strategy and the everyday frontline experience, from scheduling and safety to retention and culture.",
    "url": "https://thefrontlinefactor.com/podcast",
    "author": {
      "@type": "Person",
      "name": "Will Eadie"
    },
    "publisher": {
      "@type": "Organization",
      "name": "The Frontline Factor"
    },
    "image": "https://ltxhatjzliqihghpxxhe.supabase.co/storage/v1/object/public/assets/editorial-team/1771537067428-n3tvgnq859.jpg"
  }
]
```