---
title: "Data Vault – Frontline Benchmark Report | The Frontline Factor"
description: "The Frontline Factor — Benchmark your frontline metrics against industry data from BLS and SHRM. Compare turnover, absence, compensation, and more."
lang: en
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---

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Target has appointed its first-ever AI chief, poaching them from Lowe's

Updated 15 days ago • Tap for summary 

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Live news headlines:

-   Target has appointed its first-ever AI chief, poaching them from Lowe's — LinkedIn News
-   Store workers at Walmart have a new responsibility: correcting AI errors. — The Frontline Factor
-   Steaks are High on the Frontline: Customers can't afford groceries — The Frontline Factor
-   Do it Yourself, Frontline: Why AI Self-service is the Future of HR Support — Trending
-   Returns, Refunds, and Retail Rage. Hold the Frontline. — The Frontline Factor
-   From Automation to AI Augmentation: Why FedEx’s AI Training Bet Signals a Frontline Reset — Trending
-   Ready or Not, Here AI Come (to the Manufacturing Frontline) — The Frontline Factor
-   BOGO AI : When AI Promises the Deal, Can Retail Leaders Deliver? — Trending
-   Warehouse AI Hits $127 Billion by 2035 with Amazon leading the way: What that means for Logistics operators. — The Frontline Factor
-   Your turnover is down. Don't celebrate yet. — The Frontline Factor
-   Here Comes the Smoke: How Wildfires Affect the Frontline. — The Frontline Factor
-   Signed, Sealed, Delivered: Amazon Is Coming for UPS and FedEx's Parcels — The Frontline Factor
-   Workforce Management Has a Definition Problem. What Is It? — The Frontline Factor
-   Your Mail Carrier Needs Water. USPS Gave Them a Form to Fill Out. — The Frontline Factor
-   Healthcare Staffing Algorithms: Promise Versus Reality for Shift Managers — The Frontline Factor

Live 

[Target has appointed its first-ever AI chief, poaching them from Lowe's Breaking ](https://www.linkedin.com/news/story/target-hires-ai-chief-amid-industry-wide-integration-7477044/)[Store workers at Walmart have a new responsibility: correcting AI errors. The Frontline Factor ](/article/store-workers-at-walmart-have-a-new-responsibility-correcting-ai-errors)[Steaks are High on the Frontline: Customers can't afford groceries The Frontline Factor ](/article/steaks-are-high-on-the-frontline-customers-cant-afford-groceries)[Do it Yourself, Frontline: Why AI Self-service is the Future of HR Support Trending ](/article/diy-frontline-why-ai-self-service-is-the-future-of-hr-support)[Returns, Refunds, and Retail Rage. Hold the Frontline. The Frontline Factor ](/article/returns-refunds-and-retail-rage-hold-the-frontline)[From Automation to AI Augmentation: Why FedEx’s AI Training Bet Signals a Frontline Reset Trending ](/article/from-automation-to-augmentation-why-fedexs-ai-training-bet-signals-a-frontline-reset)[Ready or Not, Here AI Come (to the Manufacturing Frontline) The Frontline Factor ](/article/ready-or-not-here-ai-come-to-the-frontline)[BOGO AI : When AI Promises the Deal, Can Retail Leaders Deliver? Trending ](/article/when-ai-promises-the-deal-can-retail-leaders-deliver)[Warehouse AI Hits $127 Billion by 2035 with Amazon leading the way: What that means for Logistics operators. The Frontline Factor ](/article/warehouse-ai-hits-127-billion-by-2035-what-amazons-automation-signals-for-logistics-operators)[Your turnover is down. Don't celebrate yet. The Frontline Factor ](/article/retail-retention-is-not-the-same-as-employee-engagement)[Here Comes the Smoke: How Wildfires Affect the Frontline. The Frontline Factor ](/article/wildfire-smoke-is-an-operating-condition-not-a-weather-event)[Signed, Sealed, Delivered: Amazon Is Coming for UPS and FedEx's Parcels The Frontline Factor ](/article/signed-sealed-delivered-amazon-is-coming-for-ups-and-fedexs-parcels)[Workforce Management Has a Definition Problem. What Is It? The Frontline Factor ](/article/workforce-management-has-a-definition-problem-what-is-it)[Your Mail Carrier Needs Water. USPS Gave Them a Form to Fill Out. The Frontline Factor ](/article/your-mail-carrier-needs-water-usps-gave-them-a-form-to-fill-out)[Healthcare Staffing Algorithms: Promise Versus Reality for Shift Managers The Frontline Factor ](/article/healthcare-staffing-algorithms-promise-versus-reality-for-shift-managers)

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Frontline Benchmarking: The Data Vault

# How does your frontline workforce compare?

Explore real-time benchmarks across frontline industries. Compare turnover, compensation, attendance, and safety metrics sourced from BLS JOLTS, SHRM, and OSHA.

Referenced by 400+ operations leaders across retail, manufacturing, healthcare, and logistics.

Share Ask HR Advisor 

IndustryAll Frontline Industries 

At a Glance

BLS data refreshed 12:33:25 PM Get PDF report

## Benchmark comparison

Click any row to chart · Click Your Co. values to edit

Category

Metric

Your Co. 

Industry

Variance

YoY

Source

Workforce Stability

Turnover Rate (Annual) 

42.5%

39.6%

+2.9 pp

\-3.2%

BLS JOLTS (Live)

Updated June 2026

Workforce Stability

Time-to-Fill 

28 days

36 days

\-22.2%

\-5.0%

SHRM

Updated Latest

Workforce Stability

90-Day Retention Rate 

78.0%

72.0%

+6.0 pp

+4.5%

SHRM

Updated Latest

Cost Metrics

Cost-per-Hire 

$3,200

$4,129

\-22.5%

\-8.5%

SHRM

Updated Latest

Cost Metrics

Overtime as % of Total Labor 

8.2%

6.5%

+1.7 pp

+1.3%

BLS

Updated Latest

Cost Metrics

Training Investment per Employee 

$1,150

$1,308

\-12.1%

+12.5%

ATD

Updated Latest

Attendance & Reliability

Absenteeism Rate 

3.8%

5.1%

\-1.3 pp

\-0.5%

BLS (Live)

Updated July 2026

Safety

OSHA Incident Rate 

2.8

3.2

\-12.5%

\-15.2%

OSHA

Updated 2023

Compensation

Avg Hourly Wage (Frontline) 

$18.5

$17.25

+7.2%

+5.7%

BLS OEWS

Updated Loading…

## Benchmark comparison

Workforce Stability BLS JOLTS (Live) 

Turnover Rate (Annual)

Your Co.

42.5%

Industry

39.6%

Variance

+2.9 pp

Workforce Stability SHRM 

Time-to-Fill

Your Co.

28 days

Industry

36 days

Variance

\-22.2%

Workforce Stability SHRM 

90-Day Retention Rate

Your Co.

78.0%

Industry

72.0%

Variance

+6.0 pp

Cost Metrics SHRM 

Cost-per-Hire

Your Co.

$3,200

Industry

$4,129

Variance

\-22.5%

Cost Metrics BLS 

Overtime as % of Total Labor

Your Co.

8.2%

Industry

6.5%

Variance

+1.7 pp

Cost Metrics ATD 

Training Investment per Employee

Your Co.

$1,150

Industry

$1,308

Variance

\-12.1%

Attendance & Reliability BLS (Live) 

Absenteeism Rate

Your Co.

3.8%

Industry

5.1%

Variance

\-1.3 pp

Safety OSHA 

OSHA Incident Rate

Your Co.

2.8

Industry

3.2

Variance

\-12.5%

Compensation BLS OEWS 

Avg Hourly Wage (Frontline)

Your Co.

$18.5

Industry

$17.25

Variance

+7.2%

### Methodology & data sources

Industry medians are derived from Bureau of Labor Statistics JOLTS (Job Openings and Labor Turnover Survey), BLS Occupational Employment and Wage Statistics, SHRM benchmarking reports, OSHA injury data, and ATD training investment surveys. BLS metrics update in real time when available; other benchmarks reflect the most recent published figures. "Your Co." values are sample defaults and can be edited inline to reflect your organization's data. All percentage-point (pp) variances use absolute differences for accuracy.

Updated quarterly · Last refresh: 8/26/2026

### Benchmark snapshot

Your company vs. industry median for the most recent quarter.

Turnover RateTime-to-Fill90-Day Retention RateCost-per-HireOvertime as % of Total LaborTraining Investment per EmployeeAbsenteeism RateOSHA Incident RateAvg Hourly Wage

⚠️ Your turnover rate is **2.9 percentage points** above the industry median 

Your Company 

Industry Median 

Download the full report as PDF

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